Tech Services

The Top 5 Tech Services Trends of 2024

Tech or IT services include the creation and maintenance of customized digital systems for clients. Examples: sysdev, appdev, facilities management (FM), data management, reverse logistics, training, cybersecurity consulting, and other labor-intensive technical activities. Below we list in order of increasing importance this year’s five tech services trends having the greatest impact on the industry and its customers.

5. Sustainable IT Practices

Eco-friendly disposal and recycling of electronic waste. Energy-efficient data centers. While important for long-term environmental impact and corporate social responsibility, sustainability today is peripheral to the delivery of core tech services.
  • Iron Mountain: Sustainable IT through secure storage and information management services.
  • Sage: Sustainable business management software operations.

4. Hybrid and Multi-Cloud Solutions

Help clients transition to hybrid and multi-cloud solutions in order to gain greater flexibility, cost-efficiency and regulatory compliance. There is growing need for this move but it’s still early days.
  • NTT Data and Wipro both provide hybrid cloud services and support for clients moving to multi-cloud environments.

3. AI/ML Automation

Use artificial intelligence and machine learning technologies to manage routine IT tasks without human support. Ironically, doing so will reduce demand for lower-margin tech services like those traditionally outsourced by American companies to overseas vendors. While AI/ML automation is necessary to improve efficiency and reduce costs, it’s secondary to the immediate security needs of tech services clients as described in trends #4 and #5 below.
  • Cognizant and TCS both use AI to automate clients’ IT operations and enhance business processes.

2. Zero Trust Security Models

Implement strict ID verification and minimal trust protocols to ensure secure access across disparate networks and applications. This trend is essential to protect against ever-evolving, increasingly sophisticated and destructive cyber threats. As such, knowing how to equip clients with zero trust security systems is more immediately critical and in demand than the trends listed above.
  • GuidePoint Security and Optiv both provide zero trust security services for clients by installing identity verification and access control protocols.

1. Cybersecurity Skill Shortages and Workforce Development

Help solve the acute shortage of skilled cybersecurity professionals with specialized training and certification programs, the most urgent and impactful tech services trend of all.
  • KnowBe4: Provides security awareness training to upskill clients’ employees.
  • SecureSet Academy: Offers immersive cybersecurity training programs to develop skilled professionals.
Bell Industries, a tech help desk vendor, retained Kuhn Capital team members to provide a fairness opinion
Global tech services vendor Cognizant retained Kuhn Capital team members to provide strategic advisory services
A Kuhn Capital team member provided strategic advisory services to tech services vendor Dunn Solutions
Tech services vendor Perficient retained a Kuhn Capital team member to initiate its acquisition of Compete
$63,000,000
Tech services vendor Insolexen retained a Kuhn Capital team member to initiate its acquisition by Perficient
Tech services vendor Performance Improvement Partners (PIP) retained a Kuhn Capital team member to provide strategic advisory services
Appdev services vendor Cohesive retained a Kuhn Capital team member to initiate its acquisition of Midnet
Appdev services vendor Cohesive retained a Kuhn Capital team member to initiate its acquisition of Pier Systems
Appdev services vendor Cohesive retained a Kuhn Capital team member to initiate its acquisition of Integrated Office Solutions (IOS)
Appdev services vendor Cohesive retained a Kuhn Capital team member to initiate its acquisition of Business Technology Consulting (BTC)
Appdev services vendor Cohesive retained a Kuhn Capital team member to initiate its acquisition of R&D Networks
Appdev services vendor Cohesive retained a Kuhn Capital team member to initiate its acquisition of Cohesive Systems
Appdev services vendor Cohesive retained a Kuhn Capital team member to initiate its acquisition of Forte Systems
Appdev services vendor Cohesive retained a Kuhn Capital team member to initiate its acquisition of The Left Bank Operation (TLBO)
Northpoint Solutions retained a Kuhn Capital team member to provide strategic advisory services